Thank you for your purchase from Our Parks! If you're seeing a charge from ourparks.org/billing on your credit card statement and are wondering about the details, you are in the right place.
Here, we aim to clarify any questions you might have regarding your purchase, shipping times, and how to get in touch with us for further assistance.
The charge you see on your credit card statement represents a purchase you've made from our online store at shop.ourparks.org. This could include a number of items such as t-shirts and bumper stickers.
If you have any questions regarding your order, or if something doesn't seem right, we're more than happy to assist. You can get in touch with us through our support system:
Orders consisting only of bumper stickers will ship within 2-4 days. The only exception is during our March 2024 launch sale, please expect a delivery time of 10-14 days.
T-shirt orders will ship within 10-14 days. Please note that t-shirts are screen printed to order by a small family business in the USA.
If your order takes longer than expected, please reach out to our order support team through our website.
Discovering an unfamiliar charge on your credit card statement can be concerning, and we’re here to help address any issues swiftly and transparently. If you notice a charge from ourparks.org/billing on your statement but do not recall making a purchase from our online store, it’s possible your card details have been used without your consent.
We want to assure you that resolving this directly with us is not only quicker but also far less of a hassle for both parties compared to initiating a credit card dispute. Our team prioritizes your security and satisfaction, and we are committed to ensuring a smooth and straightforward refund process.
Please use the support link above to contact us. Please provide us with the charge details (date and amount), and if possible, the last four digits of the card used. This information will greatly assist us in investigating the charge and initiating the refund process promptly.
We also recommend contacting your bank or credit card provider to report the unauthorized use and to discuss any additional steps to protect your account.
Your trust and security are our top priorities, and we are dedicated to ensuring a safe and enjoyable shopping experience for all our customers.